FAQ

Orders & delivery

How long does delivery take?

Orders are processed within 1–2 business days, then delivered within 10–20 business days anywhere in South Africa.

How much is delivery?

Delivery is free on orders over R700. Smaller orders have a flat R100 delivery fee.

Will I get a tracking number?

Yes. We email you a tracking number as soon as your order ships. You can also track your order here.

Do you deliver outside South Africa?

Not yet. We currently deliver within South Africa only.

Can I change or cancel my order?

Yes, as long as it hasn't shipped. Contact us as soon as possible with your order number.

Deals & payment

Do you have bundle deals?

Yes! Buy 2 of the same product and save 10%, or buy 3 or more and save 15%. You can mix colours, and the discount applies automatically in your cart.

How can I pay?

We accept Visa, Mastercard and American Express, plus Apple Pay and Google Pay. All payments are processed securely, and we never see or store your card details.

Is it safe to order from you?

Yes. Checkout is encrypted and payments are handled by Yoco, a trusted South African payment provider.

Our products

How do I charge my mirror?

Our Dusk, Serenade and Murmur mirrors charge with the included USB cable. Plug them into a phone charger or laptop until fully charged. The Wander Car Visor Mirror runs on 4 × AAA batteries (not included).

What do the light colours do?

Warm light shows how you'll look indoors in the evening, natural light matches daylight, and cool white is best for detailed work like brows and liner.

How do I clean my brushes and remover pads?

Wash brushes in lukewarm water with a little gentle soap or shampoo, then lie them flat to dry. Remover pads can be rinsed after each use or washed in a laundry bag with your normal wash.